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All your burning questions


General Questions

What is your jewellery made of?

Our jewellery is mostly made from 925 sterling silver.

We do from time to time mix some gold, brass, copper and other metals with the sterling silver.

All technical specifications for each piece will be listed on each product page for easy reference.

How should I care for my jewellery?

We have a special care guide here.

I can't decide on a gift, do you sell gift vouchers?

Yes, we do sell gift vouchers. D’alma & Grace gift vouchers can be purchased via our Website for amounts of $50, $100, $150. Following purchase, we will email your gift voucher to you. Gift vouchers are valid for 12 months, are non-returnable, non-refundable and cannot be redeemed for cash. For full details please refer to our 'Terms & Conditions'.

I have lost my jewellery. Are you able to replace it for me?

Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received, through our Contact page. All jewellery posted is tracked with signature on delivery.

Do you have a warranty on your jewellery?

All products supplied by us are covered by warranty as prescribed by Australian consumer law. However, we do not cover negligent, damage or wear and tear over time.

Is plating wear covered under warranty?

It’s possible that plating can wear off over a longer period of time due to wear and tear. For this reason, it is not covered under warranty. To make the plating last longer, we recommend ensuring that it does not come into contact with abrasive surfaces or endure excessive rubbing against the skin.

Sizing questions

How do I know what ring size I am?

What if I pick the wrong size?

Make sure you select carfelly, as we do not accept retuns.

Shipping questions

Do you charge for shipping?

For Australian and New Zealand orders under $150, they will incur a $7 flat rate for standard shipping (includes signature on delivery). Express Post is available to purchase for $15, however only for Australian orders (there is no express option for New Zealand).

For orders $150 and over, they will be sent with FREE Australia Post Express Shipping. All deliveries are sent via Australia Post using their e-parcel service. All orders can be tracked online, using the link sent you after completing your purchase.

I made a mistake - How can I change my delivery address after I have ordered?

Please contact our friendly Customer Service Team at as soon as possible with your order number and delivery details.

What are your delivery time frames?

On the days we are open, as usual, we will endeavour to despatch all orders within 24hrs. Express post is delivered within 2-4 business days. But please check current Australia Post expected times here.

Regular post is 4-7 business days.

Last despatch day for pre Christmas Delivery by Extress Post is 19th December. The last date Australia Post guarantees for pre Christmas delivery (for 80% of Metro and Regional areas) is 20th December. 

For further information specific to your area, please see the Australia Post website.

Returns questions

Can I return an item if I change my mind?

We do not offer returns on change of mind. 

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Use coupon code WELCOME10 for 10% off your first order.


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